FREQUENTLY ASKED QUESTIONS

RETURN and REFUND POLICY

Returns
For items eligible for return, you have 15 calendar days to return an item from the date you received it. The 15 day return window is from the date the carrier delivers your item to the date you ship it to Caffe Borbone USA. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Returns should be mailed to:

Caffe Borbone USA
19 Commerce Road Suite G
Fairfield, NJ 07004

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping, if any, will be deducted from your refund.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING INFO

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours of the order date. Orders placed on weekends and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment or shipping information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.